Meddbase Changes | April 2023

Article author
Mike Gray

Meddbase has some exciting changes being released this month, take a look at what’s coming your way.

We'll be releasing the next update to your Meddbase system on the 24th of April at 22:30 GMT for our UK and EU customers, and on the 25th of April at 02:00 CST for our US and Canadian customers.


Save more time with our new Pathways SMS Replies

We are excited to launch a new feature we’ve been working on in our Pathways system. SMS messages sent from a Pathway can now prompt the patient for a reply. This means your patient’s response can then determine the next step in the pathway workflow, giving them more control over their care journey, and giving you more information about their needs.

This not only saves valuable admin time but improves the patient journey.  

The Pathway possibilities are almost limitless and unique to you and we’re excited to work with you to discover how our new feature can help you. Some ideas that we have brainstormed already include; allowing patients to opt-in or out of care plans and asking patients to decide on the route forward, e.g. contact me now, book an appointment, remind me in a month, etc.

With Meddbase Pathways the workflow options are endless so please get in touch to discover how our Pathways can help your business. For some additional information on Pathways head over to our Knowledge Based Article

Re-Introducing Document Manager

For our Apple Mac users, we welcome you to Document Manager; a faster, more streamlined, more reliable, and more secure way of managing and editing office documents to form part of the patient record.

We are thrilled that we can now offer this feature to ALL our users and highly recommend that you install and use this. To find out more about it and the simple steps to install it head over to our Knowledge Base Article


Good-looking Person Template Codes

Person Template Codes in Portal Templates now have more personality potential

  • Personalise notifications with patient employer logos and better branding
  • Include rich and dynamic content when sending password re-sets, portal account validation emails, password changed confirmations, and many more
  • Give them a personal touch to increase engagement e.g Thanks {Patient.FullName} for registering for your portal account

Report easily on Pre Placement Questionnaire requests and status

  • This update allows users to see all PPQ requests sent to employees, regardless of their complete/incomplete status. This allows you to:
    • Track questionnaires yet to be completed by employees easily
    • Include this in your Management Information reporting

Session Templating gets even better

  • Our Session Templating feature, released last month, has been used so much by you already that we’ve been able to gain your feedback, and make improvements straight away - thank you!

  • You will now be able to find templates and work with them using a simple search function, this will be especially useful  when managing a large list of possible templates
  • We have also improved edge cases, performance, and added support for more complicated recurrence rules
  • If you missed it last month find out more about Session Templating on our Knowledge Base Article

User Interface Advancements

  • As we continue to give our UI a facelift you’ll notice some of our icons have had a refresh and will scale better
  • Our top navigation bar looks better too, helping you easily keep track of where you are within Meddbase

If you have any questions please get in touch, and if you spot something that doesn’t look quite right; see it, say it sort it (and send us a support ticket).


Thank you,

Sam and the Meddbase Team

Excluding hotfixes, our maintenance windows are as follows:

UK & Europe: Mondays and Wednesdays after 22:30 BST/GMT.
USA & Canada: Tuesdays and Thursdays after 09:00 GMT (03:00 CST) and after 09:00 BST (02:00 CST).

All releases will be scheduled after 22:30 BST/GMT unless otherwise stated. A brief period of downtime can be expected with these times.
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