How to Use Two Factor Authentication (2FA) for Occupational Health Referral Portal

Article author
Luc Evans
  • Updated

What is the conext?


Two Factor Authentication adds an extra layer of security by requiring users to provide two forms of verification, enhancing protection against unauthorised access.

What is the purpose of the article?


This guide is tailored to walk you through the process of implementing and using Two Factor Authentication (2FA) on the OH referral portal.

Learn how to activate 2FA in Meddbase configuration and follow the steps for how to use 2FA to access the referral portal. 

 

How to configure 2FA for OH Portal?


OH Portal 2FA in Meddbase offers flexible security options. You can set it as default for all companies, requiring 2FA for all companies within the chamber, unless explicitly overwritten in the company details page; or 2FA can be disabled by default for all companies and specific employers can be opted in to the feature. 

 

To assign 2FA globally to all companies in your chamber:

1. Navigate to 'Configuration' under the 'Admin' Panel

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2. On the left, scroll down to 'Online Portal' and tick the box 'Require two-factor authentication' under 'OH portal/Case management'

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To configure OH Portal 2FA for specific companies within your chamber:

1. Locate the company that you wish to assign 2FA, under the 'Company' panel

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2. Open Company Details 

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3.  Change the drop down menu entitled 'Require two-factor authentication' from '--Default--' to 'Required' - Note: This must be under the menu 'Occupational Health'

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How to use 2FA to access OH Portal?


2FA is sent to the manager's mobile number by default, however, if there is no mobile number associated with the account or the mobile number is out of reach, (after 3 mins) there is an option to resend the 2FA to the manager's work email, using the 'resend via email' button below the authentication field.

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Once Enabled, managers will be prompted to provide 2FA when logging in to the referral portal

 

The managers workflow would be as follows:

1. Open the referral portal 

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2. Log in with existing employee details

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3. The 2FA will be sent to the managers mobile device via SMS text as a 4-digit code

Note: If the manager does not have a mobile number associated with the account, the 2FA code will be sent to their work email account

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Review date


This article was last reviewed on 1st November 2024.