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Telemedicine Service Update
You may have heard that Twilio, our current Telemedicine technology provider, is sunsetting its Programmable Video service, which Meddbase uses for telemedicine consultations. This service will continue until the end of December 2026, giving us ample time to find and implement a new solution.
We are actively working with Twilio and other potential suppliers to enhance our telemedicine features. Currently, we are selecting a new partner that meets our compliance, security, and functional requirements. We will keep you updated on our progress.
FAQs:
Why is Twilio discontinuing the Programmable Video service?
Twilio has decided to sunset the service as part of its strategic business decisions, focusing on other core offerings.
How will this transition impact our current telemedicine services?
We do not anticipate any immediate impact on your current services. The transition will be carefully managed to avoid disruptions.
Do we expect any issues in the next 2 years due to the lack of support from Twilio as they are sunsetting it?
Twilio has assured us that they will continue to support the Programmable Video service until December 2026. We do not anticipate any issues due to a lack of support during this period.
What are the key milestones and timelines for this project?
We are currently in the supplier selection phase and will provide detailed timelines and key milestones as the project progresses.
How will the new telemedicine solution be better than the current one?
Our goal is to enhance the telemedicine features, offering better performance, security, and additional functionalities that meet your needs.
Will there be any changes in the way we access and use telemedicine services?
We will aim to make any transition as easy as possible, but there may be some changes to the interface or workflows. We will provide detailed information and training resources to assist you.
How will you ensure the new solution meets compliance and security standards?
Compliance and security are top priorities in our selection process, and we will ensure any new solution meets all necessary standards.
Can you share more details about the potential new suppliers you are considering?
We are evaluating several potential suppliers and will share more details once we have finalised our selection.
How will you keep us informed about the progress of the transition?
We will provide regular updates via email to keep you informed about key developments.
What kind of support will be available during the transition period?
Our customer support team will be available to address any questions or issues, and we will provide additional resources as needed.
Will there be training or resources available to help us adapt to the new supplier?
Yes, we will provide comprehensive training and resources to ensure a smooth transition to the new supplier.
What are the contingency plans if the new solution isn't ready by December 2026?
We are confident in our timeline, but we will develop contingency plans to ensure uninterrupted service regardless of any potential delays.
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