How to take Screenshots and Screen recordings - Meddbase Support

Article author
Matthew Russell
  • Updated

What is the context?

This guide is intended for clients who need to report technical issues or provide visual feedback to our support team. By following the instructions in this guide, clients can ensure they capture the necessary details in their screenshots or screen recordings, which will help our team diagnose and resolve issues more effectively. The guide covers various devices and operating systems to accommodate the diverse range of tools our clients may be using. 

What is the purpose of the article?

The purpose of this article is to provide clients with clear, step-by-step instructions on how to take screenshots and record their screens. This will enable them to capture and share visual information about issues or problems they encounter, facilitating more efficient and accurate troubleshooting by our support team.

Please note: Screenshots and screen recordings should not include patient data or this data should be obfuscated.

Taking a Screenshot on Windows PC

The below instructions guide you on how to take screenshots when using a Windows OS/PC .

Using Print Screen (PrtScn) Key on your Keyboard:

  • Press the PrtScn key. This captures the entire screen and copies it to the clipboard.
  • Open an image editor (like Paint), paste the screenshot (Ctrl + V), and save the file.

Using Snipping Tool or Snip & Sketch: 

  • Open the Snipping Tool or Snip & Sketch application from the Start menu.
  • Click New and select the area you want to capture.
  • Save the screenshot.

Using Windows + Shift + S:

  • Press Windows + Shift + S. Your screen will dim, and you can select the area to capture.
  • The screenshot is copied to the clipboard. Paste it into an image editor to save.

Taking a Screenshot on Mac

The below instructions guide you on how to take screenshots when using Mac OS.

Capture Entire Screen:

  • Press Command + Shift + 3.
  • The screenshot is saved to your desktop.

Capture Selected Portion:

  • Press Command + Shift + 4. Drag to select the area you want to capture.
  • The screenshot is saved to your desktop.

Capture a Window:

  • Press Command + Shift + 4, then press the Spacebar. Click the window you want to capture.
  • The screenshot is saved to your desktop.

Review Date

This article was updated on 29th October 2024.