How to troubleshoot Login issues

Article author
Danielle Bailey
  • Updated

What is the purpose of the article?


  • This article will explore the process of troubleshooting issues when logging into Meddbase.

How to use the feature?

If you are unable to login to Meddbase, please check the following:

  1. That you are on the correct Meddbase webpage (
  2. That your username and password are correct

Meddbase Webpage


If you don't know your username or password, contact your administrator to request a password reset.



Please note: If you are receiving a message saying 'Verification in Progress...', please ask your administrator to raise a ticket with the Meddbase Support team.



Review date

This article was last updated on 28th of June 2021 in the context of Meddbase version