Working with Debt Management in Accounts

Article author
Dan Jordan
  • Updated

What's the context?

The Debt Management feature in Accounts allows you to view and manage invoices with an outstanding balance.


What's the purpose?

This article outlines:


What role do you need to access Debt Management?

To view and manage your outstanding debt in Debt Management you will need to be added to the user role group Debt Chase Admin. To do this:

1. From the Start Page navigate to Admin

2. Click the User Management tile

3. Click the required Role Group Debt Chase Admin to open its membership list


4. From the left-hand pane, find and click the desired user or group

The user or group will then be moved over to the Role Member section on the right-hand pane.

Once added to the group, they will have access to:

  • Outstanding Debt work items in Delegated Work (accessible from the Start Page)
  • Debt Management in Accounts


How do you access the Debt Management feature in Accounts?

To do this:

1. From the Start page, select the Accounts tile

2. In the Accounts page, select Debt Management from the list in the bottom left of the screen


The Debt Management page is displayed showing all invoices with a balance outstanding.


What can you see and do when working with Outstanding Debt items?

There is a range of things you can see and do in the Outstanding Debt section of Accounts. These are described below.

View a table of Outstanding Debt items

When the Outstanding Debt window is presented, you can view a table of Outstanding Debt items.


Each record displays an IDStatusAction Due date and Summary. The summary in turn shows the CreditorDebtorInvoice No. and Balance.


Show the detail of Outstanding Debt items

You can click on an Outstanding Debt item. By doing this, you are presented with a Manage Debt dialog. Here you can see details of the invoice, including the debtor's contact details and an activity log for the invoice.


In this Manage Debt dialog, you can also export the invoice line items to csv.


Show All Unsent Letters

You can click on Show All Unsent Letters, for these Outstanding Debts you can

  • Print all
  • Mark all as 'sent'
  • Print and mark all as 'sent'


Enabling you to produce and print letters for debt chasing.


Accessing Aged Debt templates for Unsent Letters

If needed, you can access the related Aged Debt templates on which these letters are based. To do you you:

1. Select the Templates tile

2. Select System templates

3. Navigate through and make a selection in Aged Debt Letters - [Company name]


You can use different templates per debtor type (patient or company) and per debt age threshold.


    Please note: Further articles explaining how to manage documents and document templates are available in the section Document Management.  


Navigate through pages of Debt Management records

You can use the navigation arrows to move the next, previous, last or first page of Outstanding Debt records.



Show most recent or show next due

You can use the drop-down at the bottom of the screen to Show most recent items or Show next due items.



Search Debt records

You can use the Search Debt field at the bottom of the screen to search Outstanding Debt records.


This can field for values in the Summary for an Outstanding Debt item.


Export Outstanding Debt records

You can select the export icon at the bottom of the screen. This exports the outstanding debt items to csv.


This exported list contains columns for:

  • ID
  • Display Name (which relates to the status shown on screen)
  • Action Due Date
  • Summary


Open new window

You can click on the New Window button at the bottom right of the screen. This opens the Outstanding Debt records in a new screen without the left-hand panel.



Did you know?

A lot of the functionality available in Debt Management can also be accessed via Outstanding Debt in Delegated work.



Review date

This article was last updated on 29 September 2021 in the context of Meddbase version