You may occasionally see an error message when attempting to submit an invoice via Healthcode. Please see below for an explanation of these:
You may have used an insurer code that is not configured in Healthcode yet
This means Healthcode need to 'map' an insurer in their setup. You will need to inform Healthcode if you want to start using a new insurer which you have not used before.
Healthcode web services said: Access Denied:
Your site ID is not recognised or your password is incorrect. You will need to contact Healthcode to verify your site ID.
Healthcode web services did not recognise this chamber's Site Id
Your site ID is not recognised or your password is incorrect. You will need to contact Healthcode to verify your site ID.
Healthcode web services could not validate the username for this site
Contact Healthcode as your username is not valid.
Healthcode web services were unavailable
Healthcode is currently unavailable. Contact Healthcode or try again later
One or more problems were found with the Healthcode setup
Please verify your setup. If you need training for your set, MMS can provide onsite or remote training session. Please contact Meddbase support to arrange training.
Billing item 'xxxxx' is not associated with an appointment
This happens if billing items are added by hand to an invoice, rather than by adding a service to an appointment. You cannot issue an invoice to Healthcode unless it has an associated appointment. In this case, you will need to re-issue the invoice via an appointment.
Debtor 'xxxx' does not have any healthcode settings provided / Debtor 'xxxx' is not configured as an insurer for Healthcode
This means the insurer doesn't have a code setup in the admin\configure workflows\debt page. Please verify your setup. If you need training for your set, MMS can provide onsite or remote training session. Please contact Meddbase support to arrange training.
Missing Service Items
If a client reports an error similar to the below:
'Errors found before submitting to Healthcode: Healthcode web services reported a problem. The following error message may assist Healthcode support in delaing with this error: Element content is invalid according to the DTD/Schema. Expecting: ServiceItem. Line: 53 0'
This is likely because there is a missing link between the appointment and the invoice and so healthcode can't process the invoice.
This can happen when the original invoice has a shortfall added to it (because the original invoice was incorrect) and so a new invoice is created.
This new invoice doesn't have a link to the service in the appointment and so healthcode are unable to match and process the invoice correctly.
To work round this you can ask the client to do the following:
- Cancel the original service on the consultation
- Zero the existing invoice by deleting the billing item if this isn't doesn't happen automatically.
- Use 'add additional services' to re-add the service ensuring that the payer is correct.
This should create a new, valid invoice that can be submitted to healthcode without any issues.