When a recall is made members of the ‘Recall Reminder Administrator’ role group will receive a 'Recall Reminder' task a certain period of time before the recall is due. As with other tasks, these can be found on the Start Page, as seen below:
Recall Actions
To open up a recall task, simply click on 'Recall Reminder' from the Start Page, find the recall in question and click on it. You will be presented with a dialogue similar to the one below:
From here, various actions can be taken, such as:
- Booking an appointment - either via the Side by Side Schedule, or the Slot Finder
- Viewing related appointments - view any appointments related to this recall
- Editing the recall - change the reason of the recall, the services, the due date etc.
- Logging call details - log the time of any inbound or outbound calls to the patient
- Sending SMS - send a text to the patient's mobile
- Assigning the task - assign the task to another user or role group