What is the Context?
Before proceeding with the steps outlined below, it is essential to ensure that the relevant Portal feature has been activated for your chamber. Additionally, verify that the patient’s email address is accurate and that they are assigned to a Chargeband that is enabled and set up for Patient Portal access. For further details on setting up the Online Chargeband, please refer to the following resource:Creating an Online Chargeband
If a Patient has forgotten their password they can use the 'Forgotten Password?' functionality on the Patient Portal , this will ask them to confirm some details like their name, date of birth and email address before resetting their password.
If a patient is unable to reset their portal login themselves, it is possible for an administrator to reset it on their behalf.
What is the Purpose of This Article?
The purpose of this article is to guide users through the process of resetting a patient's portal login, ensuring secure access to the Patient Portal.
Resetting a Patient Portal Login
Firstly, navigate to the patient record Start Page > Patient > Find Patient > [Select the patient] > Patient Record.
From here you will need to Reset their portal login, this is done by clicking Patient Portal > Reset Portal Login
This will send a request to the Patients Email address with a link to the Patient Portal and will prompt them to change their password, allowing them to access the portal.
This is the safest method to enable access for patient as they are prompted to change their password ensuring that they are the only person who knows it.
For More information with regards to Setting up of the Entire Patient Portal, please click here
Review Date
This article was last reviewed on 5th November 2024.