Sending emails from a custom email address

Article author
James
  • Updated

Before setting custom email addresses, please read the following guidance on setting up SPF(Sender Policy Framework) to allow Meddbase servers.

Setting up SPF to allow Meddbase servers

If you wish to set custom sender email addresses, you may need to also perform some additional configuration on your domain's SPF records to ensure emails do not end up in the receiver’s junk folder.

What is SPF?

SPF, or Sender Policy Framework, is a system which is built into every email server which helps to combat malicious emails being sent on behalf of a domain. Essentially it is a list of authorised servers which are allowed to send email on behalf of your domain. If an email is sent from a server which is not on this list, this can result in email going into the receiver’s junk or spam folder.

How do I set up SPF to allow Meddbase servers?

This is typically a task which will be performed by your IT team, or whoever manages your website or email server. If you already have an SPF record, you will need to add “_spf.meddbase.com” to the allowed list. If you do not currently have an SPF record, you should create one which includes our servers, for example:

v=spf1 mx include:mail.yourdomain.com include:_spf.meddbase.com ~all

In the above example, “mail.yourdomain.com” would be replaced with your server information and also worth note that use of “~all” is only regarded as a soft-fail, so you may change this based on your own security requirements. For more information on SPF please see: http://www.open-spf.org/.

Setting the sender address for automated emails

Automated emails include appointment confirmations, reminder emails and patient portal notifications. By default, the sender address is set to noreply@meddbase.com. To change this:

  1. Log in to Meddbase
  2. Click the Admin tile
  3. Click the Configuration tile
  4. From the options on the left, click Email
  5. Under Automated email, change the email address in the 'Sender' field
  6. Click Save.

Setting the sender address for manual emails

Manual emails are emails sent directly to a patient from Meddbase. By default, the sender address is set to [yourusername]@meddbase.co.uk. To change this:

  1. Log in to Meddbase
  2. Click the Admin tile
  3. Click the Configuration tile
  4. From the options on the left, click Email
  5. Under manual email, set the email address in the 'Sender' field
  6. Click Save.

Please note that changing this will change the sender address for all staff.