Portal validation emails

Article author
James Walker
  • Updated

Portal validation emails are sent when a patient is first created and added to an online booking enabled charge band.

To check whether a validation email was sent to the patient:

1. Open their record and click 'Activity'


If the following entry is visible, then a validation email was sent successfully:



If this entry is not visible:

  1. Ensure that the patient's email address is correct;
  2. Try manually sending the validation email by clicking Patient portal > Reset Portal Login:


If the activity browser shows an email was sent, but the patient still did not receive it, ensure that emails from Meddbase are not being marked as 'spam' (or 'junk'). For further guidance, please see the following article:
Sending emails from a custom email address