Meddbase Newsletter - Q1 - 5th April 2022

Article author
Daniel Ignatov
  • Updated
Here we bring you highlights from the first quarter of the year, and share some exciting developments for the Meddbase product, keeping you informed about what the company has in store for our clients over the coming months.

Product Roadmap

We’re constantly working on and refining the Meddbase Product Roadmap to ensure we are prioritising the most impactful additions to the software for our clients. This past quarter we have worked especially hard to hone the roadmap for the coming year.

Roadmaps are fluid and need to be able to pivot to react to changing circumstances, but we would like to share some of our vision for the features and upgrades on the near horizon, and some that are a little further away.

This is just a taster of the exciting functionality that you can look forward to from your Meddbase system over the next 9-12 months. If you’d like to share your opinion on what we should be adding to this roadmap, make yourself heard via our UserVoice forum.


Reliability and Performance Improvements

Our engineers are always working hard towards maintaining and improving the reliability and performance of the application and its underlying services. Additional efforts in this area have been a major focus this quarter, and we are seeing some exciting results.

Following a series of optimisations, we tracked a 20% improvement in the performance of our database server - surpassing the benchmarks we were aiming for.

This is just one example of the work that goes on behind the scenes at Meddbase to keep services running ever more smoothly.


Meddbase + NHS Diabetes Pilot

Over the past two quarters Meddbase has been working with the Humber & North Yorkshire Integrated Care Board (ICB) as part of the Hull Clinical Commissioning Group, to provide two limited pilots for the NHS Diabetes Prevention Programme, which aims to help the five million people nationally who are at risk of developing the disease.

Together we have completed two variations of pilots comparing opt-in and opt-out solutions to refer pre-diabetic patients to a collaborative programme aimed at improving efforts to prevent diabetes.

Meddbase’s solution has surpassed the previous benchmark referral conversion of 16% and based on the pilot sample audience achieved over 38% conversion for the opt-in option and over 78% for the opt-out option.

The project has now reached the final phase and Meddbase is drafting a white paper outlining the full results and findings which we will publicise shortly. If you'd like more information about our work on the Diabetes Prevention Pilot, or are interested in commissioning a similar pilot, please get in touch.


Meddbase Medication Delivery Pilot - Update

During the first quarter of the year our teams have been working alongside a set of Meddbase clients and our pharmacy partner to deploy the pilot phase of a new paperless prescribing feature within Meddbase. This feature offers straightforward and integrated dispensing of prescriptions, with a free delivery service.

This work has been the result of a demand from customers for true paperless prescribing, and removes the need for follow-up signatures, while providing fast and convenient same day courier services within London. The pilot has been running smoothly, with positive feedback from clinicians, dispensing pharmacists and patients.

If you would like more information on our Medication Delivery service or would like to enquire about adding it to your package, please contact your Account Manager at

Meddbase Charity Partner 2022

We are proud of the fundraising efforts of Meddbase staff, who have helped to raise money for charity over the past couple of years, mainly through our annual company-sponsored event, MeddMiles.

We have always donated all funds raised to charitable organisations our staff are personally involved with, and this year is no exception. For 2022 we have decided to support a refugee organisation, Refugee Support, whose mission is to rebuild lives with dignity.

After generous donations by the team, Medical Management Systems fund matched the total amount raised and channeled this to their current Ukraine Appeal. We will continue to support this organisation for the coming months in the important work they do at Dignity Centres in various locations. 

Ukraine Statement

We understand that you may have additional questions around data security safeguards given the current crisis in Ukraine. There is a full statement on out additional data security and cyber security risk mitigation measures available to view on our website. 

New City of London Office Location

One big change this year for the Meddbase team has been securing an exciting new office space within the Work.Life building in the heart of the City of London, at Liverpool Street.

You can find contact details for both our UK office locations, including our new London office address on our website.

This quarter we also had the opportunity to get a large number of our team together in person at our new premises for the first Town Hall of the year to discuss the exciting planned developments in our product roadmap.

We are also happy to announce a return to offering face to face account management reviews - we know that calls over Teams and Zoom may not be the perfect fit for everyone, so we are pleased to have re-opened our pre-pandemic face to face account review meeting calendar. Just ask your account manager for more information about visiting us, or having your account manager visit your location.

Staff Spotlight: Meet...

Stephanie Brewer
Client Account Manager

Currently working on the Client Account Management team, Stephanie previously worked on Meddbase Client Support giving her a great foundational understanding of commonly requested configuration options within the system.

With a background as an operations analyst at an energy company Stephanie has first-hand experience of moving a busy organisation over to a new system. This in-house experience of configuring, learning and maintaining software makes Stephanie adept at assisting Meddbase clients who are coming to our product for the first time, or exploring new challenges within project implementations.

Stephanie enjoys finding ways to tackle queries and issues that come up in day-to-day client work as well as building relationships, and making our customers’ work lives easier. 

Stephanie is studying for a BSc in Astronomy and Planetary Science in her spare time, as well as performing and set-building for local amateur theatre outdoor productions of Shakespeare works.

Billing Rules Blog Post

The latest blog post from Meddbase Product Guru Sam Wood talks about the upgrade to Meddbase's multi-faceted billing rules system, allowing you to set date sensitivity to billing rules and future-proof changes to your charges, allowing for seasonal pricing, temporary fee changes, or changes when contracts end. Find the post, along with other blog posts, press releases and news, at
Read Our Latest Release Notes
Copyright © *|CURRENT_YEAR|* *|LIST:COMPANY|*, All rights reserved.

Our mailing address is:

Want to change how you receive these emails?
You can update your preferences or unsubscribe from this list.