Meddbase Newsletter - Q3 - 28th October 2022

Article author
Mike Gray


This quarter, alongside our ongoing product development, monthly releases and market expansion we have some exciting news regarding our project work with the NHS - we have published a White Paper based on a joint Meddbase & NHS pilot study, aimed at increasing patient engagement using digital communications.

In event news, Meddbase celebrates its 18th birthday today, October 28th, we are hosting a live webinar on November 22nd, and we will be attending two key industry conferences in November 2022.

NHS Humber and North Yorkshire ICB & Meddbase White Paper: It's Your GP Texting


We have produced a new White Paper on using technology to increase patient uptake of health and lifestyle programmes, such as the NHS Diabetes Prevention Programme, which has been co-authored with partners from NHS Humber and North Yorkshire Integrated Care Board.

The White Paper details the results of a recently completed pilot project which explored the benefits of using Meddbase to efficiently and reliably identify patients at risk of Type 2 Diabetes.

As part of the pilot eligible patients in the region were invited to participate in the National Diabetes Prevention Programme (NDPP) via ICB-managed text messaging and the project trialled two methods of SMS communication, using opt-in and opt-out invitations.

The study findings, summarised in the White Paper, show a dramatic increase in the uptake of the NDPP, demonstrating that using digital tools, such as Meddbase Pathways, can have a transformative effect on patient engagement and participation in healthy lifestyle programmes  – which rely on process and critical mass to operate efficiently and successfully.

Download the White Paper

Attend the Webinar 

On November 22nd we will be jointly hosting a webinar to discuss the pilot project, and share the key lessons, and we invite you to join the session.

You'll hear more about the study, the methods used and the benefits of using digital communications including patient SMS campaigns to increase patient uptake of your services. 

We will be co-hosting the session along with representatives from NHS Humber and North Yorkshire ICB, who will discuss the challenges addressed, the methodology chosen, and the findings and learnings from the study.

Learn how you can apply the methods and strategies used to improve patient engagement and participation within your own region and healthcare setting, and hear directly from the team involved.

Register for the webinar today

Increasing Referrals to Diabetes Prevention Programmes with Meddbase

To find out more about the project, and how the ICB worked with Meddbase to address the challenges of recruiting patients to join ongoing health programmes, read the new post on the Meddbase blog written by Scott Walker, Senior Partnership Officer (Diabetes) at NHS Humber and North Yorkshire Integrated Care Board.

In this post he shares his thought process on implementing digital communication tools for more efficient patient communication for patients with pre-diabetes in his region, and the key lessons for other areas and healthcare settings.


Read the post

UserVoice Generated Feature: Meeting Types

This quarter we released a new feature based directly on a user request via UserVoice.

Feedback from our customers is a core part of our development process and we read and take action on all the ideas we receive. We are happy to report that the September release of Meddbase included a new addition to Meeting Types, based on user feedback submitted to us through UserVoice.

If you'd like to see a new feature within Meddbase, you can submit your suggestion here.

Check out these Top UserVoice suggestions:

Staff Spotlight

Erin Johnston
NHS Product Owner

As NHS Product Owner Erin works across all NHS-specific projects and co-authored the White Paper on using digital communications to increase patient engagement.

She has also overseen Meddbase's work on the National Adaptor Integration Test Partner Programme and NHS Buying Catalogue compliance.  
Having managed the National Diabetes Prevention Programme Pilot, Erin will present Meddbase's involvement in the newly published study on the upcoming November webinar, summarising the methodology, reasoning, outcomes and learnings detailed in the White Paper.

Focused on a holistic view of the way in which Meddbase fits into current and future NHS digital healthcare requirements, Erin is well-versed in Meddbase pathways, a powerful system tool which many of our clients utilise and which was harnessed to successfully execute the Diabetes Pilot.

Erin’s work is informed by her background in training, support, system development and business analysis in the telecommunications sector in her native New Zealand.


In Other News

Meddbase Turns 18

Medical Management Systems as a company and the Meddbase product have grown and evolved considerably by working closely with customers from across the healthcare industry.

We are proud to be playing a role in making positive changes to the technology on offer for patients and clinicians - and this year Meddbase reaches a big milestone, turning 18.

Industry Exhibitions

Meddbase will be attending two industry exhibitions in November 2022; Guidelines Live which takes place at ExCeL London on November 22 - 23 and Digital Health World Congress, at London's Kensington Conference and Event Centre on November 29 - 30th.

If you would like to meet with one of our team at either of these events please feel free to get in touch with your account manager or email 
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