We’re thrilled to kick off 2025 with some fantastic news—our revamped support process is officially live! We've already received great feedback, and it’s exciting to see how these updates are making a real difference for you.
Please check out the details below.
New Support Experience
As part of our ongoing commitment to improving your experience in 2025, we’ve made significant upgrades to our support process. Our primary focus is to:
Enhance the quality of our responses
Speed up resolution times
Minimise back-and-forth on tickets
Here’s what’s new:
1. Raising support tickets
When submitting a ticket, you’ll now choose from four options to specify your request. This helps us triage your ticket more efficiently and resolve your issue faster
👉 For detailed guidance on each option check out this article collection
2. Tracking Support Tickets
You can now track, filter, and search the status of your tickets, providing greater transparency into how we’re progressing with your queries.
