Product Updates | February 2025

Article author
Mike Gray
  • Updated
 

Hello everyone, 

We've had another round of updates with our recent shift to weekly releases! Here’s what’s new in Meddbase and now live for you to explore.

The Meddbase Fast Booking Portal
 

We heard you! Your feedback has shaped the next generation of our booking portal, and we’re thrilled to introduce The Meddbase Fast Booking Portal – designed for speed, accessibility, and efficiency.

What's New?
  • Single-page interface: Faster, more efficient appointment and service booking
  • WCAG 2.2 AA-compliant design: Ensuring accessibility for all users on any device
  • Customisable services & branding: Control self-booking options and tailor the portal to your brand
  • Effortless booking: Patients see availability at a glance and can book anywhere
  • Secure authentication: Protects patient data and builds confidence
  • Automated confirmations & reminders: Reducing no-shows and drop-offs
These improvements reduce friction in the booking process, you can increase appointment uptake, improve patient satisfaction, and minimise admin workload. Helping your business run more efficiently.

The Fast Booking Portal is exclusive to Meddbase clients. For all clients on a Core, Plus or Pro Product Solution the portal is included. For those on a different package, charges may apply. Please speak to your Account Manager for more information.

More information can be found on our website and our document here.

Please speak to your Account Manager or our Support Team for your own Fast Booking Portal! 
 
 
New Template Codes for Employer Contact Details and Case Information
 

Capturing patient data that is specific and relevant to the individual receiving care can be challenging. To support this, we've released new template codes for capturing Employer Contact Details directly from the Patient Record. 

These codes can be used to prefill forms and letters, generate outcome reports, and more, ensuring more precise and tailored patient information is recorded.

In addition, we’ve introduced new template codes for Case IDs, making it easier for teams to reference and discuss different cases or appointments efficiently.

Read the following articles for more information: 

 

New Security Permissions Coming Soon: Document Access Control 

We’re introducing new security permissions, giving System Administrators more flexibility in managing document access. You can now control who can view and modify documents separately from medical record access.

What’s Changing?
Previously, document access was tied to View/Modify Patient Medical Record permissions. Now, document access is managed independently:

  • View Documents – Allows users to view documents without modifying them or accessing the full medical record.
  • Modify Documents – Allows users to modify documents but does not grant access to the full medical record.

New Permissions

  • Medical Certificates – View Documents
  • Medical Certificates – Modify Documents
  • Patient Certificates – View Documents
  • Patient Certificates – Modify Documents

What This Means for You
These permissions go live on 24th February, but there’s no immediate change—everything will work as it does today.

From 24th February System Administrators will be able to:

  • Grant document access without medical record access.
  • Restrict document access by turning off View/Modify Documents

Key Notes

  • Modify permissions require View permissions in most cases.
  • Organisations can create multiple Document Certificates to customise access levels across teams.


This update improves security and flexibility, ensuring users can access only the documents they need while maintaining strict control over medical records.

 

If you have any questions or need further assistance, please don’t hesitate to reach out, we're here to help.

  • Need knowledge? Visit our knowledge base
  • Need help with everyday questions or technical queries? Raise a support ticket
  • Have an idea? Share your thoughts on our User Voice
  • Something else? Contact your Customer Success Manager or Account Manager 

Thank you
Sam and the Meddbase Team

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